Terms & Conditions
These Terms & Conditions outline the policies and procedures for pets in the care of Derbyfield Kennel in Harwich, Cape Cod MA.
Check-In & Check-Out
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Check-In Hours: Monday–Saturday, 8:00 AM–3:00 PM; Sunday, 9:00–11:00 AM.
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Check-Out Hours: Monday–Saturday, 8:00 AM–5:00 PM; Sunday, 9:00–11:00 AM.
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Boarding fees begin at the time of check-in, regardless of the hour.
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Pets checked out by 11:00 AM will not be charged for that day.
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If a pet is bathed or groomed on the day of pick-up, no boarding fee will apply for that day, regardless of the pick-up time.
Daily Care & Routine
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Feeding begins at 7:30 AM following owner instructions.
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Sleeping areas are sanitized daily.
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Pets are provided with multiple outdoor play sessions, including afternoon playtime before the 3:00 PM feeding.
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At 5:00 PM, all pets return to their sleeping areas with fresh water and a treat.
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Music is played throughout the facility to create a calm environment.
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Nightly bed checks with treats ensure every pet is comfortable.
Food, Toys & Bedding
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Derbyfield Kennel provides Blue Seal Entrust dog food at no additional charge.
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Owners may bring food if their pet requires a special diet.
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Washable kennel bedding is provided; personal beds from home are not accepted for hygiene and safety reasons.
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Owners may provide safe toys. Rawhide, rope toys, and greenies are not permitted due to choking hazards.
Medications & Special Care
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Oral and topical medications are administered at no extra cost.
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Injections cannot be administered.
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Pets requiring specialized supervision or additional care are charged $55+/day depending on needs.
Health & Emergency Care
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All pets must be up to date on vaccinations. Proof may be required.
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In case of illness or emergency, pets will be taken to their veterinarian of record when possible.
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If unavailable, pets will be transported to CARE (Cape Animal Referral and Emergency), located within one mile of the facility.
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Owners authorize Derbyfield Kennel to obtain emergency medical care and agree to cover all related costs.
Cancellations & Reservations
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A minimum of four (4) days’ notice is required for cancellations or changes.
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Late cancellations or no-shows will be charged for the reserved dates.
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A valid credit card is required for reservations during summer and holiday seasons.
Owner Responsibilities
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Owners must provide accurate instructions for feeding, medication, and emergency contacts.
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Rabbits, birds, and small pets must arrive with their own cages and food.
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Derbyfield Kennel is not responsible for lost or damaged personal items, including toys, bowls, and leashes.
Liability
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Derbyfield Kennel takes all reasonable measures to ensure the safety and comfort of pets.
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All services are provided at the owner’s risk. We are not liable for injury, illness, or loss due to pre-existing conditions, age-related health issues, or unforeseen events.
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